UnitedHealth Group is Hiring Work from Home in the US!

UnitedHealth Group is hiring work from home in some states.

UnitedHealth Group is the second-largest healthcare company in the United States. This company makes over $240 billion a year! This huge healthcare company is hiring customer service reps in many states now!

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You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high – volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customers.

This position is full – time. Employees are required to work any 8-hour shift schedule (shifts will be assigned) between the hours of 8:00 AM – 8:00 PM EST (Eastern Standard Time zone) including the flexibility to work occasional overtime based on business need. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Answer incoming phone calls from health care providers (i.e., physician offices, clinics) and identify the type of assistance the provider needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) OR equivalent work experience
Familiarity with computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work any 8-hour shift schedule (shifts will be assigned) between the hours of 8:00 AM – 8:00 PM EST (Eastern Standard Time zone) including the flexibility to work occasional overtime based on business need

Preferred Qualifications:

1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools
Prior health care experience

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Skilled in problem solving to quickly assess current state and formulate recommendations

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

CLICK HERE TO APPLY NOW

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