Cardinal Health is Hiring Work from Home in the United States!

Cardinal Health is a huge healthcare company. They make $152 billion a year! This company provides medical products to 75% of America. Cardinal Health is hiring remote customer care specialists.

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What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Qualifications:

High school diploma, GED or equivalent, or equivalent work experience, preferred
2-4 years experience preferred
Prior computer experience using Microsoft Office systems required
Customer service experience preferred
Familiarity with call-center phone systems preferred
Communication and active listening skills
Excellent Phone Skills
Quality Focused
Keen attention to detail, especially documenting for proper information
Capacity to navigate stressful situations with ease
Ability to achieve daily call center metrics

Accountabilities in this Role:

The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
Ability to handle high call volumes day to day
Navigate multiple computer programs throughout the workday
Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
Uses provided resources/company websites to navigate customer’s concerns
Consults with Supervisor or Team Lead on complex and unusual problems
Ensure customer satisfaction and provide professional customer support

Soft Skills:

Communication and active listening skills
Keen attention to detail
Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
Capacity to navigate stressful situations with ease
Ability to achieve daily call center metrics

SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

REMOTE DETAILS: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.

Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.
Upload speed of (10Mbps – Recommended)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

BENEFITS:

Medical, Dental and Vision coverage starting Day 1
401K match program starting Day 1
23 days of Paid Time off after 90-day probation period
Health savings account (HSA) & Flexible spending accounts (FSAs)
Work-Life resources
Paid parental leave
Healthy lifestyle programs

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $16.75/hr

Bonus eligible: No

Make Extra $2000/Month from Home

CLICK HERE TO APPLY NOW

We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.

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