15 Best Remote Customer Service Jobs In 2023 (Highest Paying)

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15 Remote Customer Service Jobs

Amazon

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Amazon values its customers and has a customer-centered strategy. This means that you need to provide excellent service to Amazon customers that may have any issues regarding their orders.

As a remote customer service rep for Amazon, you’ll be required to understand customer’s issue and solve it. To support customers in the best way possible, you’ll need to answer them either through email or phone. To reach this goal, you’ll get access to various software tools to navigate customer accounts, review policies and provide solutions in a timely manner.

TTEC

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TTEC is one of the largest customer service providers operating worldwide, offering you a great range of jobs in different industries.

For instance, your typical day being a TTEC customer service representative will include:

• Accepting calls from customers.
• Effectively resolving issues.
• Delivering excellent customer service.

Applying for jobs, TTEC provides is simple. Just browse the open job directory and apply to the one that matches your location, skills and preferences.

Remote

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Remote is an online recruitment platform offering you remote customer service representative jobs from various companies.

Your duties as a customer service representative will vary depending on the company you’ll work for. For example, Uplift mainly requires you to:

• Manage large amounts of customer calls and emails promptly.
• Identify customers’ issues, clarify information and provide solutions to their issues.

Applying to open jobs through Remote is easy. Simply find the job matching your experience and apply online.

Pink Callers

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Pink Callers is a customer service agency offering you a remote Customer Service Rockstar job.

Accordingly, as a Pink Callers Customer Service Rockstar, your day will consist of:

• Answering customers via phone and email.
• Providing customers with solutions to their issues.
• Developing and maintaining an online CRM database.

In order to become a Pink Callers member and get a job as a customer service rep, simply apply online.

Indeed

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Indeed is an online recruitment platform providing you with a large job directory featuring various companies.

For example, you can find a remote customer service consultant job at Gap, where you’ll be required to do the following:

• Resolve complex customer concerns accurately and on time.
• Remain calm and empathetic towards all customers.
• Ensure excellent customer experience is measured through quality monitoring and customer survey results.

Applying for a job through Indeed is simple. Just browse the open jobs page, select the one matching your skills and preferences, and apply online.

ZipRecruiter

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ZipRecruiter is another largest recruitment platform featuring many remote customer service representative jobs.

For instance, ZipRecruiter features a customer service agent job at NexRep, where you’re mainly required to answer customer inquiries via phone.

To get your preferred job through ZipRecruiter, simply take a look at the open job directory and apply.

7. SimplyHired

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SimplyHired offers you over 39,700 remote customer service jobs that are hiring now.

For instance, you could find an open customer service agent position at Williams-Sonoma Inc. This position requires you to assist customers with placing orders, facilitating returns, locating products and scheduling deliveries.

In order to get your preferred job through the SimplyHired job directory, simply submit your application online. Then wait for the recruiter to contact and guide you through the recruiting process.

FlexJobs

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FlexJobs offers you a platform where you can find well-vetted remote job opportunities.

For example, you can apply for a customer service representative position via FlexJobs, where you’ll be required to handle incoming calls and troubleshoot customer complaints.

While FlexJobs offers you some job details for free, you can access the full FlexJobs board when you become a paid member.

There are 4 membership tiers FlexJobs provide:

1. 1-week access – $6.95
2. 1-month access – $14.95
3. 3-month access – $29.95
4. 1-year access – $49.95

Applying for remote jobs through FlexJobs is easy. After creating an account to view job details, apply to your preferred job posting.

Work Remotely

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We Work Remotely is a large community of remote workers offering various remote job opportunities.

For instance, We Work Remotely features a customer support job for Sierra Interactive. Working for this company, you’ll be required to remotely support real estate clients across the United States and Canada.

To get the job, browse the open job directory and apply online.

Jobspresso

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Jobspresso is another recruiting platform providing you with customer service representative job opportunities.

For example, one of the jobs Jobspresso features is for FreshBooks, where you’ll be required to support entrepreneurs and solve their inquiries.

Overall, there are various other interesting customer service jobs you can apply for in the open jobs section.

NoDesk

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NoDesk features a variety of customer support jobs from popular companies. For instance, you can find an open customer success lead position at SkillShare. Your main responsibility for the job is to troubleshoot issues and support customers with any inquiries they might have.

To get a job via NoDesk, find the job that fits your skills and preferences and apply online.

Virtual Vocations

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Virtual Vocations offers you customer service jobs with remote or telecommuting options. For example, one of the jobs requires you to support patients who need life-sustaining medications by answering their inquiries.

To get the job, browse the customer service job directory and apply online for the one that matches your skills.

Remoters

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Remoters is a platform offering digital nomads various job opportunities, including customer support positions.

Accordingly, the platform features jobs from popular companies like Hubspot. E.g., as a Hubspot customer success manager, you’re required to advocate 100-200 customers and resolve their inquiries. 

To get the job through Remoters, find and apply for your preferred job.

Outsourcely

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Outsourcely offers you long-term remote customer service jobs. For example, one of the jobs featured on the platform requires you to troubleshoot customers’ inquiries via Intercom chat.

First, you need to sign up as a remote worker to get the job. Once set up, browse the job matching your qualifications and apply online.

Upwork

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Upwork is one of the largest freelancing platforms allowing you to set up your profile and send proposals to relevant jobs. On the other hand, clients can invite you to their jobs if your experience and qualification match their needs.

To start your freelance career as a customer support representative, follow the steps below:

1. First, sign up as a freelancer and set up your professional profile.
2. Then, after you get approved by Upwork, search for customer service jobs and send proposals showcasing your beneficial skills.

What is Remote Customer Service?

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Remote customer service agents provide customer support service from a remote location, mostly from a home office. Your daily duties as a customer service representative may include the following:

• Answering customers’ questions via email, website live chat, social media messengers or over the phone.
• Helping customers solve their issues with the product or service your company provides. They may also have problems related to online payment or shipping that you have to address.

What is the Salary of a Remote Customer Service Representative?

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Remote customer representatives make, on average, $10 – $15 hourly.

How Do You Become a Remote Customer Service Rep?

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Becoming a customer service rep is relatively simple compared to other jobs. You don’t need special education and experience to get an entry-level job. To become a remote customer service rep, you need to have the following skills and features:

• Being friendly and willing to help customers by answering their questions or solving their issues.
• You should be patient and answer customers’ complaints calmly.
• You need to get familiar with and follow company guidelines to use the appropriate tone while communicating with customers.

What Equipment Do You Need to Work as a Remote Customer Service Agent?

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As a remote customer service agent, you need a computer or a laptop with a fast and reliable internet connection. 

If your job requires you to support customers via phone, you will also need a headset. The company you’ll work with typically provides access to online tools (VOIP) that allow you to receive calls.