UnitedHealth Group is Hiring Work from Home in the US!

UnitedHealth Group is hiring work from home in all 50 states!

UnitedHealth Group is the second-largest healthcare company in the United States. This company makes over $240 billion a year! This huge healthcare company is hiring customer service advocates in many states now!

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$1,500 Sign On Bonus For External Candidates
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.^SM

It’s that time, isn’t it? You’re ready for the next step forward with an opportunity to build on your skills and assist those in need. It just so happens that there’s never been a better time to become a part of the team at UnitedHealthcare. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care.

As part of our Member Services team, the support you provide directly impacts our consumers, and their ability to live healthier lives. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm EST. It may be necessary, given the business need, to work occasional overtime. Training will be Virtual.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:
- Answer incoming phone calls from our health insurance consumers (i.e. plan members, family members on the plan) and identify the type of assistance needed to address their concerns and answer their inquiries.
- Route applicable requests to rectify issues with claims, benefits, pharmacy, enrollment and authorizations.
- Ensure consumer satisfaction by delivering a high quality of customer service and following through to resolve issues.
- Identify, anticipate and resolve additional issues to better serve the consumer and eliminate possible needs for future calls.
This role is equally challenging and rewarding. You’ll be on the phone for long periods of time interacting and empathizing with our consumers with the intent to identify their complete needs, ensure they have confidence in the solution and verify they have a full understanding of what next steps need/will transpire. Within a high-volume setting, you’ll need to develop knowledge of our various systems and numerous types of benefits within each product in order to best assist our customers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Required Qualifications:
- High school diploma / GED (or higher) OR equivalent years of work experience
- 2+ years of experience with customer service OR experience in a medical office, health care, call center or office setting analyzing and solving customer problems including the use of conflict management skills and resolving stressful situations
- Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work any of our 8-hour shift schedules during our hours of 8:00am – 6:00pm EST
Preferred Qualifications:
- Prior health care experience
- Knowledge of billing / finance and eligibility processes, practices and concepts
Soft Skills:
- Experience communicating effectively in a professional environment
- Able to Critically think and use decision making skills to solve problems
- Adaptable to changes in workflow or process to meet business and customer demands
- Demonstrates compassion and empathy when appropriate to internal/external customers
- Works well in a structured/scheduled environment
- Analyze and interpret information using attention to detail
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada / New York City residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

CLICK HERE TO APPLY NOW

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