Take a look inside the new Raffles hotel in London

History seeps from the walls of the Old War Office in Whitehall, London, Winston Churchill’s former workplace.

Once the beating heart of Britain’s military empire, the headquarters from which some of the most consequential decisions in modern U.K. history were made, the building is now forging a new future as one of the capital’s leading luxury hotels: Raffles London.

A painstaking eight-year renovation has seen the Grade II* listed Edwardian Baroque building — located on the site of the Palace of Whitehall and a stone’s throw from Downing Street — shake state secrets for mystique of another kind, as the first European location of the iconic Singaporean brand.

It’s the magic combination: the building, the location and the name, Raffles.

Fiona Harris

Communications director, Raffles London

“It’s the magic combination: the building, the location and the name, Raffles,” Fiona Harris, Raffles London’s communications director, told CNBC Travel.

The hotel’s opening last month marks a full circle moment for the Raffles brand, whose name and original location pay homage to Sir Stamford Raffles, the British diplomat who founded modern Singapore.

The building’s new owner, the Hinduja Group, which purchased a 250-year lease from the Ministry of Defense in 2016, started as a trading company in colonial India in 1914 and is now a global conglomerate.

CNBC Travel took a tour of the £1.4 billion ($1.7 billion) redevelopment — here’s a look at its 100-year transition from control center of the British empire to luxury stable for international visitors to the U.K.

An emblem of British history

Originally built for the British Army between 1899 and 1906, the vast OWO building served as an embodiment of imperial influence at its height.

At the time, more than 2,500 British army men and women worked within the building’s 1,100 rooms and two-and-a-half miles of corridors.

The Grade II listed Old War Office was built for the British Army in 1906 and is based on the site of the original Palace of Whitehall, home to several former British monarchs, including Henry VIII.

Raffles London

That grandeur remains today under an extensive renovation by EPR Architects, through which much of the building’s original features have been restored.

Inside the grand lobby, an Italian marble imperial staircase and double-tier chandelier do justice to a building that served as the birthplace of the British Secret Service and the inspiration for Ian Fleming’s James Bond series.

A new Italian chandelier, whose design is said to symbolize international trade, was delicately installed by a company that typically handles nuclear equipment.

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Above it, the first floor features the balcony from which Churchill would address his staff, giving way to the former offices of various political and military heavyweights, including David Lloyd George and Lord Kitchener.

“This building would have been full of state secrets,” Harris said.

The Old War Office was occupied by various political and military leaders, including wartime Prime Minister Winston Churchill. A replica of his desk and a bust is displayed in the Churchill Suite.

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Churchill’s own office — dubbed by Harris as “the room where all the big decisions were made,” including the move to join World War II and the decision behind the D-Day landings — is no less grand in its new life as a suite, with a replica desk and bust of the former prime minister.

Pivot to the future

The Churchill suite is just one of the rooms reimaged in tribute to the building’s history by the late Thierry Despont, whose architectural accolades include the restoration of New York’s Statue of Liberty and the interior redesign of Manhattan’s residential skyscraper 220 Central Park South.

All in, the hotel houses 120 suites and rooms, including five heritage suites in the former offices of political and military leaders, and eight corner suites named after notable women and female spies.

Raffles London is home to 120 rooms and suites, including eight corner suites named after notable women and female spies.

Raffles London

Meanwhile, deep underground, a three-floor excavation expands the building’s area by more than a third to 800,000 square feet, making way for a ballroom, a 65-foot swimming pool, and a Guerlain spa.

The addition of nine new restaurants run by multi-Michelin star chefs, including three by Argentina’s Mauro Colagreco, aim to burnish the hotel’s credentials as a culinary epicenter for the city, while three new bars seek to showcase the building’s unique history and location.

A 65-foot subterranean swimming pool at the heart of Raffles London’s four-story spa, which includes nine Guerlain treatment rooms and a gym.

Raffles London

Guests at the Guards Bar and Lounge, for example, can enjoy a prime position from which to watch the famous changing of the guard ceremony while sipping a London Sling ($29), a gin and cherry cocktail inspired by its Singapore namesake.

Those seeking more discretion can opt for the subterranean spy bar, located in an old interrogation room, from where they can pay homage to the various spies whose secrets were held within its walls.

Saison, run by Argentine Michelin star chef Mauro Colagreco, is one of nine restaurants and three bars at Raffles London. It is housed in the former library where James Bond author Ian Fleming used to write.

Raffles London

And for non-paying guests, there is an opportunity to visit and tour the building on one of 11 annual open days — a part of the Ministry of Defense’s lease agreement.

“We’re flipping it on its head,” Harris said of the building that once required security clearance for admittance. “It doesn’t matter if you’re super rich or you just want to come for coffee with a friend. It’s open to everyone,” she said.

London’s new luxury wave

A stay at Raffles London is not without a significant price tag. A night in one of the hotel’s classic rooms costs around £1,100 ($1,340), while a stay in one of its five most exclusive suites will set guests back between £18,000 and £25,000 per night.

Those who prefer to stay forever can also do so, budgeting upward of £8 million for one of 85 Raffles branded OWO residences. At the time of writing, around half of those units have already sold — to buyers from the U.S., China and the Middle East — though a five-bedroom penthouse priced at £100 million remains there for the taking.

A roll top bath takes center stage in the opulent bathroom of the Granville Suite, named after British spy Christine Granville.

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The hefty sums come as Britain’s economy and much of its population remain under financial pressure amid high inflation. And yet Raffles is not alone in betting big on London’s luxury market.

In September, another £1 billion hotel, The Peninsula, opened on the corner of Hyde Park, and in the coming months, a Mandarin Oriental, a Rosewood and a new sister hotel to Claridge’s, The Emory, are all set to launch in exclusive pockets of the capital.

An art installation of suspended, fragmented poppies pays homage to the Royal British Legion, a charity for members and veterans of the British Armed Forces.

CNBC

OWO’s owner, Hinduja Group Chairman Gopichand Hinduja — who, incidentally, purchased the property in 2016 ahead of a Brexit-based downturn — said the investment showcased Britain’s long-term appeal as a luxury travel market.

“We don’t go on short-term,” Hinduja told CNBC in July. “The U.K. is an important country, and everyone loves to come to London whether it is for holiday or it is for business.”

“We have converted that place into peace and solace,” Hinduja added of The OWO building. “It is a unique, singular property. It is a place of destination.”

The Granville Suite is one of five heritage suites at Raffles London, each occupying rooms which previously served as offices for some of Britain’s leading politicians and military leaders.

CNBC

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Where to stay in India? Here are 8 former palaces that are now hotels

The Maharajas of India’s past built magnificent palaces as a symbol of their power.

But in 1971, India abolished “privy purses,” or governmental payments made to these rulers. Several of them transformed their vast estates into heritage hotels, or leased them to renowned hotel chains which carefully restored them to their former glory.

From the eastern state of Odisha to Rajasthan in the north, here are eight regal retreats where travelers can live like kings and queens.

1. Jehan Numa Palace — Bhopal

Visitors can step back in time at Jehan Numa Palace in Bhopal, which has a neoclassical style and a 19th-century exterior.

Jehan Numa Palace.

Source: Jehan Numa Palace

This pristine white building was built by General Obaidullah Khan, son of the last ruling Begum of Bhopal, and transformed into a 100-room hotel by his grandsons in the 1980s. The hotel contains salvaged original artifacts and Raj-era photos as well as modern luxuries, such as a palm-lined pool and Chakra spa services.

Its palatial charm lingers among the racehorses that gallop around the track encircling the hotel. Travelers can dine on Italian and Mediterranean cuisine here, but Indophiles opt for the hotel’s legendary Bhopali fare prepared from secret palace recipes in a restaurant named Under the Mango Tree. 

2. Haveli Dharampura — Delhi

Once a nobleman’s home, the 19th-century Haveli Dharampura was meticulously restored over six years under the leadership of the prominent political figure Vijay Goel.

Haveli Dharampura.

Source: Heritage Dharampura

It’s now a 14-room boutique hotel, which received an honorable mention in 2017’s UNESCO Asia-Pacific Awards for Cultural Heritage Conservation. The atmospheric Mughal-era hotel has red sandstone-arched colonnades, a marble courtyard, Arabesque tile-work and intricate stone and wood details that echo the opulence of yesteryears. 

The in-house Lakhori restaurant prepares historic Mughal recipes, while the breezy rooftop provides a delightful setting for drink-in-hand lounging while listening to the muezzin’s call from the nearby Jama Masjid — a soul-stirring reminder that you are in the heart of Old Delhi.

The hotel has guided heritage walks, kite-flying and high tea on the roof terrace, and kathak performances on Saturday and Sunday, where guests can enjoy an evening of Indian classical dance.

3. Taj Lake Palace — Udaipur

Accessible by boat, this stark white edifice in the heart of Lake Pichola (as seen in the 1983 James Bond flick “Octopussy”) was originally a summer pleasure palace for Mewar royalty in the 1740s.

It was transformed into a heritage hotel in the 1960s and is now impeccably managed by the Taj Group.

Taj Lake Palace

Source: Taj Lake Palace

Straight out of a fairy tale, the Taj Lake Palace boasts domed pavilions, ornamental turrets, crystal chandeliers, and 83 antique-filled rooms and suites, some which overlook a gleaming courtyard that hosts nightly folk dances.

It has four dining options serving globe-trotting menus, a spa boat and butler service.

4. Taj Falaknuma Palace — Hyderabad

Perched nearly 2,000 feet above sea level, this hilltop hotel has 60 rooms and suites, which increase in lavishness as you move up its room classes.

Taj Falaknuma Palace.

Source: Taj Falaknuma Palace

By the time you reach the Nizam Suite — graced with fine tapestry, a private pool and personal butler — it’s easy to envision the lifestyle of the Nizam of Hyderabad, who lived in the palace in the 19th century.

The rooms aren’t the only lure. The 130-year-old edifice is known for its state banquets of yore-style food, grand gardens, billiard room with monogrammed cues and ivory balls, and a library modeled on the one at Windsor Castle. Staterooms are decked out with Venetian chandeliers, royal portraits and heirlooms from the Nizams’ era.

5. Taj Usha Kiran Palace — Gwalior

This palace dating to the 1800s was, in its past life, a guesthouse and later royal residence of the ruling family of the state of Gwalior.

Taj Usha Kiran Palace.

Source: Taj Usha Kiran Palace

Today, it’s a lavish Taj hotel that balances old-world vibes with contemporary style. Its interiors contain ancient stone carvings, filigree work and rich tapestries. For a regal experience, travelers can take a heritage tour through the sprawling estate and stay in one of the Royal Suites, which are kitted out with four-poster beds, Venetian mirrors and mother-of-pearl mosaics.

The hotel also offers plenty of facilities to help guests unwind, including a spa, outdoor pool, and an Art Deco-style bar.

6. Rambagh Palace — Jaipur

Set in 47 acres of gardens that are home to peacocks, this former hunting lodge and royal abode of the Maharaja of Jaipur, dates back to 1835. It is now a heritage hotel managed by the Taj Group.

Rambagh Palace.

Source: Rambagh Palace

Exquisite antique furnishings, silk drapes, domed wooden ceilings and four-poster beds give the 78 rooms and suites a regal feel.

Many other features make Rambagh Palace an unforgettable retreat: heritage walks around the premises conducted by the palace butler, golf putting green, original palace dining room with chandeliers and gilded mirror, a Polo bar festooned with trophies and memorabilia of the Jaipur polo team, and a spa with Indian healing services.

The palace has hosted the likes of King Charles, Louis Mountbatten and Jacqueline Kennedy.

7. The Belgadia Palace — Mayurbhanj

Nestled in the charming town of Baripada, The Belgadia Palace has been with the descendants of the same royal family since it was built in 1804, giving it an authenticity that is hard to replicate.

The Belgadia Palace.

Source: The Belgadia Palace

A portion of this historic palace has been converted into an 11-room hotel by Mrinalika and Akshita Bhanj Deo, royal descendants of the family. It boasts lofty ceilings, marble corridors and artifacts.

There’s also a lavish dining hall that serves Odisha-style meals, and elegant verandas on which to drink tea. The palace arranges activities such as traditional Chhau dance performances on the pristine lawns, handicraft village tours and other excursions. 

8. Chittoor Kottaram — Kochi

The height of exclusivity, the Chittoor Kottaram — which once belonged to the king of Cochin — hosts only one group of no more than six people at any one time.

Chittoor Kottaram.

Source: Chittoor Kottaram

Nestled amid coconut groves by the edge of the lagoon backwaters of Kerala, the three-room abode boasts beautiful Athangudi floor tiles and wooden ceilings.

Precious artworks by Lady Hamlyn of The Helen Hamlyn Trust, the restorer of this 300-year-old palace, lend the property something of a museum feel. A personal chef prepares traditional Keralan dishes that can be eaten at a waterside gazebo or in the lush garden.

Ayurvedic massages and private cultural shows can be arranged, as can a private sunset cruise on the serene waterways.

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The ‘breakout travel trend’ of the decade: What to know about expedition cruising

It felt as if we had the jungle to ourselves.

As we explored Costa Rica’s Corcovado National Park, we spotted rare birds, spider monkeys — even a sloth and her infant — among the trees of the rainforest.

It was one of many experiences I had on an expedition cruise with 32 passengers aboard the Greg Mortimer, operated by the Australia-based Aurora Expeditions.

During the 13-day voyage, we crossed the Panama Canal and snorkeled amid hawksbill turtles in Panama’s UNESCO-protected Coiba National Park. We also met members of the indigenous Embera tribe deep in Panama’s thick jungle. 

Aurora Expeditions’ Greg Mortimer in Costa Rica. Its smaller size allows it to explore coastlines that are inaccessible to large cruise ships.

Source: Carlo Raciti

Built for polar regions, this was the ship’s first foray into tropical waters, as companies like Aurora are responding to the growing demand for expedition cruises.

Instagram posts — which often showcase trips to Antarctica — may have given expedition cruising more publicity, but this form of cruising isn’t new. 

The evolution of expedition cruising

U.S.-based Lindblad Expeditions started taking travelers to Antarctica and the Galapagos Islands in the mid-1960s. 

The company specializes in expedition cruises, which differ from conventional cruises in that they focus on exploring isolated, less visited or inaccessible destinations. Smaller ships also allow itinerary flexibility, which means the captain can slow down for guests to observe polar bears or a whale shark.

Aurora Expeditions has been plying Antarctica’s frozen waters since the cruise line first leased rudimentary Russian icebreakers to reach the icy continent in the early 1990s. 

“Bathrooms were shared, and we’d string our clothes across the cabins to dry,” said Bronwyn Stephenson, a veteran Aurora expeditioner.

A cabin on the Greg Mortimer.

Source: Carlo Raciti

With its spacious cabins, plush library and lecture theater, the Greg Mortimer is a far cry from these original expedition cruise ships. 

Today, there is stiff competition among expedition cruise lines to launch more technologically advanced vessels and to secure onboard talent. Lindblad recently recruited underwater archaeologist Mensun Bound, who has discovered ancient shipwrecks, and former NASA chief scientist Robert Bindschadler, to educate passengers.

Demand since the pandemic 

Aurora Expeditions’ chief marketing officer Hayley Peacock-Gower said there has been a strong shift to immersive, experiential travel since the pandemic. As travelers demonstrate burgeoning interest in nature, wildlife and cultural tourism, expedition cruise lines have answered the call with more and varied itineraries.

Aurora’s Hayley Peacock-Gower said the company is seeing rising interest in the Arctic. Its East Greenland Explorer “will attempt to forge toward the northernmost tip of Greenland, both an Aurora and expedition cruising first,” she said.

Source: Aurora Expeditions

Noah Brodsky, chief commercial officer of Lindblad Expeditions-National Geographic, described expedition cruising as the “breakout travel trend of the decade.”

“There’s something truly special and transformative about experiencing remote destinations alongside a small group of like-minded people,” he told CNBC.

Bookings through the roof  

Lindblad recorded its biggest-ever booking day on Jan. 3, racking up some $5.6 million in sales, according to a company representative.

In-demand destinations this year include Alaska, the Galapagos Islands, the Arctic and Antarctica, according to the representative, while interest to Costa Rica is up 54% from 2019.

The company also launched new routes to Greenland, French Polynesia and Western Australia’s Kimberley region.

An increasing number of people no longer want run-of-the-mill holidays.

James Cole

founder, Panache Cruises

James Cole, founder of the U.K.-based cruise agency Panache Cruises, said expedition cruising saw the most growth in the cruising sector in the past decade — expanding from about 67,000 passengers in 2012 to 367,557 in 2022.

“An increasing number of people no longer want run-of-the-mill holidays,” he said. “People crave adventure … there is a certain amount of romanticism here which harks back to the time of great explorers like Hillary, Cousteau and Shackleton.”

Who takes expedition cruises?

Most of the demand for expedition cruises comes from the over-55 age group, namely the semi-retired and retired who have the time and resources, Cole said. 

But he noted: “We are seeing more families entering the market.”

Gen Xers and millennials represent a smaller percentage of clients. “It is the ‘experience’ and ‘adventure’ which is driving their interest. The cruise aspect is really a secondary dimension,” Cole noted. 

Expedition cruising is also a good option for the growing number of solo travelers. 

I hadn’t visited Central and South America before, mostly because deciding which countries to visit and planning an independent trip seemed overwhelming and complicated. As a woman, I was concerned about safety too. The Aurora cruise was the ideal introduction, with shore excursions led by onboard experts and engaging local guides. 

Higher fares, longer cruises

Plusher ships, onboard experts and fewer passengers translate to higher fares than conventional cruises. Expedition cruises often start at around $1,000 per person per day. Trips typically last eight to 15 days — though some can take a full month.

While conventional cruises can host thousands of people at once, companies like the polar micro cruising company Secret Atlas can take as few as 12 cruisers at a time.

Cruisers from the Greg Mortimer meeting people from the Embera tribe in Panama.

Source: Carlo Raciti

But a push for more comfort and luxury in the industry is causing some expedition cruises to get bigger, said company co-founder Andrew Marsh.

“Unfortunately, this has meant the new expedition cruise ships have become larger and the expedition experience itself has been sacrificed,” he told CNBC. 

Environmental and cultural impact

Though they’re smaller in scale, expedition cruises have faced criticism for polluting oceans, introducing microbes to sensitive environments, and colliding with large mammals like whales. 

To combat some of these issues, the luxury travel agency Abercrombie & Kent is chartering the luxury icebreaker Le Commandant Charcot for a North Pole expedition next year.

“To reduce emissions to the lowest possible level, this Ponant ship uses LNG as a fuel,” said the company’s product development and operations vice president Stefanie Schmudde. “The vessel also uses hybrid operation, with batteries to handle load fluctuations.”  

A coati photographed in the jungles of Costa Rica during an expedition cruise shore excursion.

Source: Carlo Raciti

In February, Aurora and Sylvia Earle led an Antarctic climate expedition on a ship named after the renowned oceanographer. The aim was to raise public and government awareness of the Antarctic’s environmental importance. 

Aurora Expeditions’ Peacock-Gower said the company worked with 117 climate ambassadors, aged 12 to 88, to formulate eight climate resolutions that are designed to achieve net-zero emissions by 2035. 

“Travel is always the best educator, and we offer the chance to enrich our passengers’ curiosity … on and off-ship,” she said.

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Should you check emails on vacation or face a ‘tidal wave’ of messages later? These CEOs have some ideas

Should you check email on vacation or face a tsunami of messages once you’re back at the office?

For workers at war with their inboxes, neither is a great option.  

That’s why many people choose something in the middle. But even monitoring email on holiday “is almost always a bad move,” said Zachary Weiner, CEO of the marketing company Emerging Insider Communications.

“Once that Pandora’s box is open, you usually find yourself having to respond, having to put out fires, unintentionally spending hours and hours of time,” he said.

Still, some 84% of white-collar workers do it, and more than 70% are triaging messages from three or more platforms — like Teams, Slack and WhatsApp — said work-life balance consultant Joe Robinson.

“Everyone is dog paddling out there in this tidal wave,” he said. “We’re doing everything wrong. That’s why everybody’s so frazzled.”

An ’email intervention’

Robinson launched an “Email Intervention Campaign” earlier this month to deal with issues like “vacation email panic,” he told CNBC Travel.

According to a survey of workers he conducted in April:

  • 25% have skipped a vacation to avoid email backlog when returning to the office
  • 34% have shortened vacations for the same reason
  • 87% favor a company policy to disconnect after work, except during emergencies

One company doing it right is the Mercedes-Benz Group, which lets employees auto-delete incoming email messages while they’re on vacation, he said. (Out-of-office messages alert senders that messages have been deleted, too.)

“I encounter tons of people who are burned out from email,” said work-life speaker and consultant Joe Robinson. Managers and “the people at the top are … worse off.”

Source: Joe Robinson

According to Robinson, 95% of respondents said they would support a similar policy at their companies.

Robinson advises companies to create defined email policies, ideally ones which give workers permission not to check email on vacation.

Gates Little, CEO of the U.S.-based lender altLine Sobanco, agreed, adding leadership should set the example.     

“If your boss is always answering emails while away, don’t you think you’d be expected to do the same?” he said. “Whereas a boss who preaches work-life balance will set an example by not responding to emails until they return.”

Start before your vacation

1. Pad the dates on your “Out of Office” autoreply

Set an autoreply with your vacation timeline and a colleague’s contact details for urgent emails — but turn it on a few days before and after your leave dates.

“When you extend your OOO auto-response to encompass the days before and after vacation, you can enjoy your time feeling less stressed,” said Shawn Plummer, founder and CEO of financial and insurance agency The Annuity Expert.

2. Select an “email partner”

An “email partner” solves two problems, said Jack Underwood, CEO of the delivery software company Circuit. You can leave with peace of mind and avoid “an endless backlog of emails to dig through” upon your return.

Joe Robinson advises “partners” tackle emergency emails only, to avoid overburdening them. And Emerging Insider’s Weiner recommends instructing your “partner” to text — not email — to discuss urgent matters.

3. Set filters

Stanislav Khilobochenko, a vice president at the customer services company Clario, uses filters to distinguish urgent emails from irrelevant ones. He said, “I set up as many filters as possible so emails that arrive while I’m away are already sorted by priority.”  

Kim Rohrer, principal people partner at human resources company Oyster, said she discovered her top email pro-tip during her 24-day honeymoon in 2011.  

She sets up two filters:

  • Send all mail to the archive and mark as read
  • Send all mail with “README” in the subject to a special “README” folder

Via autoreply, she notifies senders she’s archiving all emails during her vacation dates. She refers urgent emails to a colleague, but asks that non-urgent emails “you’d like me to read … upon my return” be resent to her with “README” in the subject line.

“I once checked, and I had received over 3,000 emails after a two-week vacation, but only had four emails in my ‘read later’ folder,” she told CNBC Travel, which “just goes to show how much false urgency impacts our workloads.”

4. Mute notifications

To tune out work, mute email notifications and messenger systems, said Christy Pyrz, chief marketing officer of the supplement company Paradigm Peptides.

“Do yourself the favor,” she said. “Mute the apps.”

Mrigaa Sethi, pictured here with wife, Erin (left), in Sri Lanka, said both have a habit of working on vacations. “This time we deleted our email apps and turned off notifications and had the best time ever.”

Source: Mrigaa Sethi

But travel editor Mrigaa Sethi goes a step further. “Delete the apps! Email, Slack, Teams … be absolute. Don’t leave the door partway open.”

They said they understand the urge to check email daily to prevent email backlog, but “I know myself well enough that even the slightest bit of news will make my brain whir.”

Taming email on vacation

If you can’t tear away from your inbox, follow these tips to minimize email time:

1. Set designated times

David Ly, the CEO of the Nasdaq-listed tech company Iveda, said he checks email daily on vacation.

“Whether I’m on vacation or not, I try to remain disciplined, setting specific time aside,” he said.

Jonathan Zacharias, founder of the digital marketing agency GR0, suggests doing “a quick check in just once a day.”

And Andrew Meyer, the founder and CEO of the digital energy advisor Arbor, recommends choosing either early mornings or late nights “so as not to miss any daytime activities.”

2. Don’t respond (if you don’t have to)

Emails proliferate like rabbits, said Joe Robinson. On average, every sent email triggers five more messages, and everyone takes three minutes of your time, he said.

“You save yourself 18 minutes with every email you don’t send,” he said.

And stop sending one-liner emails, like “thanks” and “got it,” he said. “People still have to open that up.”

For Brian Lee, founder and CEO of the tech sports card company Arena Club, not responding to emails while on vacation sets a clear boundary. “People will respect your time more,” he said.

Ease back into the office

Denise Hemke, the chief product officer at employee screening company Checkr, said her company blocks off time to catch up on email after vacations.

“We ask our employees to spend a few days focusing solely on their emails before getting back into the swing of things,” she said. “This helps them get caught up quickly and efficiently, without feeling overwhelmed with an overstuffed inbox when they return to work.”

Brian Binke, CEO of the recruiting company The Birmingham Group, said his company allocates time for employees to catch up on emails after trips, too.

“We want our people to relax as much as possible when they’re on vacation,” he said.

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I asked ChatGPT to help me plan a vacation. Here’s what happened next

Some people love travel planning.

But I am not one of those people.

So the idea that artificial intelligence chatbots, such as ChatGPT and Bing, can research travel destinations and create itineraries is intriguing.

But I’m skeptical too.

Do recommendations just scratch the surface — for example, suggesting that I see the Eiffel Tower in Paris? Or can they recommend lesser-known restaurants and handle specific hotel requests too?

The answer is: yes and no — at least for ChatGPT.

Unfortunately, I couldn’t test Bing. When I tried to access it, I was put on a waiting list. The website said I could “get ahead in the line” if I set Microsoft defaults on my computer and scanned a QR code to install the Bing app. I did both. I’m still waiting.

ChatGPT was easier. I went to the developer’s website, clicked on the word “ChatGPT,” registered for an account — and started chatting.

‘Can you help me plan a beach trip?’

“Of course!” replied ChatGPT. But first, I needed to tell it about my interests, budget and how long I planned to be away.

I’m looking for a week-long beach trip in mid-March to spend time with my family, with no set budget, I typed.

“Sounds like a wonderful idea!” it replied, before recommending Hawaii, the Caribbean — specifically the Bahamas, Jamaica and the Dominican Republic — Florida and Costa Rica, along with details about the weather and popular attractions for each.

Nice. But I live in Singapore, I said.

“I see!” it exclaimed. (ChatGPT loves exclamation points.) In that case, Bali, Indonesia; Langkawi, Malaysia; and Phuket and Krabi in Thailand were better choices.

ChatGPT is nothing if not apologetic.

Cost estimates for each hotel were more accurate. But ChatGPT couldn’t show photographs of the hotels or help book them — although it did provide ample instructions on how to do both.

By road or by rail?

Flights

ChatGPT can name airlines that connect cities, but it can’t give current flight information or help book flights.  

It wasn’t able to tell me the cheapest fare — or any fare — from London to New York this spring because it doesn’t “have access to real-time pricing information,” it said.

In fact, ChatGPT data ends at September 2021; it doesn’t “know” anything that’s happened since.

However, the bot could answer which month the London-to-New York route is usually the cheapest, which it said is “January and February, or during the shoulder season months of March and November.”

As for the best airline in the world, it said: “As an AI language model, I cannot have personal preferences or opinions.” But it went on to name the top five airlines named to Skytrax’s “World’s Top 100 Airlines” in 2021.

The list wasn’t correct.

The list provided by ChatGPT appears to be Skytrax’s airline ranking from 2019 instead.  

“Where should I eat?”

Specific questions

I had many more questions for ChatGPT, such as:

“How should I spend five days in South Africa?”
“Which chateaux accept visitors in Bordeaux?”
“If I only have one day in London, what should I do?”
“Which rides have the longest lines at Disney World?”

But before I could, my screen said “Access denied” alongside an “error code 1020” message.

This error may be caused by overloaded servers or by exceeding the daily limit, according to the tech website Stealth Optional. Either way, all of my previous chats were inaccessible, a huge negative for travelers in the middle of the planning process.

A new window didn’t fix the problem, but opening one in “incognito mode” did. Once in, I clicked on “Upgrade to Plus,” which showed that the free plan is available when demand is low, but for $20 per month, the “Plus plan” gives access to ChatGPT all the time, faster responses and priority to use new features.

With access again, I quickly asked about wait times on Disney World rides, a subject which I had spoken to luxury travel advisor Jonathan Alder of Jonathan’s Travels about last week. Alder lives close to the park and has lost count of how many times he’s visited, he said. Yet, only one of their answers — Epcot’s “Frozen Ever After” — overlapped.

ChatGPT mentioned that FastPass and Genie+ can reduce wait times at Disney World, which is partly right. The company phased out its “skip the line” virtual queue FastPass program when it introduced Genie+ in the fall of 2021.

The takeaway

ChatGPT is fast, chatty and feels like you’re interacting with a human. I found myself responding with unnecessary pleasantries — “Ok, sure” and “Thank you” — out of habit.

I could see how it could save travelers’ time, especially if they are looking for an overview or are at the early stages of planning.

But information will need to be current, of course — and bugs and error messages, which I faced several times in addition to the “1020” message mentioned above — will need to be fixed.

OpenAI states that the current ChatGPT version “is a free research preview.” It also says the system may “occasionally generate incorrect or misleading information” and that it’s “not intended to give advice.”

When I asked it about its travel planning abilities, it said it “can assist with many aspects of travel planning” but that it may not be able to “provide personalized advice based on your unique circumstances.”

My verdict: Travel agents’ jobs are secure for the time being.

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Two companies have luxury trains called the ‘Orient Express.’ Here are the differences


The “Orient Express” has been called the “king of trains” and the “train of kings.”

Royalty, writers, actors and spies have ridden the original route between Paris and Istanbul, which started in the late 19th century.

Author Agatha Christie described the Orient Express as “the train of my dreams.” She set a bestselling murder mystery novel on its carriages, and fictional spy James Bond rode it in the movie “From Russia With Love.”

Travelers might think of the Orient Express as a single luxurious train, but there have in fact been quite a few over the years, with many routes and owners.

Soon, people will be able to choose to take a ride on several trains using the Orient Express moniker, by two competing companies, the LVMH-owned luxury travel company Belmond and the French hospitality multinational Accor.

Both have original carriages which date to the late 1800s. But they differ in how they’re designed, where they travel and how long they’ve been in operation — one for decades and the other set to launch in 2024.

History behind the ‘Orient Express’

The Venice Simplon-Orient-Express will launch eight new suites in June 2023.

Belmond

A few years later, the train was renamed the Orient Express and began traveling to Istanbul, then known as Constantinople. Travelers flocked to the train’s modern technology and luxurious silver cutlery and silk sheets.

Soon, Nagelmackers’ firm started to build more upscale trains for other European routes, including one that ran through the then-new Simplon Tunnel, which connects Switzerland to Italy, as well as the “Arlberg-Orient-Express,” operating between Calais, France, and Budapest, Hungary.

By the 1970s, the original Orient Express trains had made their last journeys, and the carriages fell into disrepair.

But in the 1980s, two businessmen undertook separate endeavors to revive them.

James Sherwood, an American, spent a reported $31 million acquiring and restoring enough carriages to form the “Venice Simplon-Orient-Express,” now owned by Belmond. (To add to the confusion, Sherwood also added hotels to his travel group, calling them Orient-Express Hotels. He renamed the company to Belmond in 2014.)

Swiss tour operator Albert Glatt began a service between Zurich and Istanbul, known as the “Nostalgie-Istanbul-Orient-Express,” which is now owned by Accor.

The ‘Venice Simplon-Orient-Express’

The “Venice Simplon-Orient-Express” has been operating since 1982. The train is made of original restored carriages that Gary Franklin, vice president of Belmond’s trains and cruises, called “works of art.”

“This train comes imbued with so much history,” he said. “The carriages are beautiful.”

As for Accor’s plans to launch a train also called the Orient Express,” Franklin said, “We’re the ones that have been doing it for 40 years, and I think we take it as a huge compliment that people are … seeing how well we’re doing with that.”

A one-night trip on the “Venice Simplon-Orient-Express” starts from £2,920 ($3,292) per person.

Belmond

Belmond has a one-off licensing deal to use the Orient Express name on its Venice Simplon train, Franklin confirmed, while Accor has the rights to the brand as a whole.

The “Venice Simplon-Orient-Express” will operate winter journeys for the first time this December, visiting Paris, Venice, Vienna and Florence, encouraging guests to visit the Christmas markets in those cities.

And next June, new suites are opening on the train, which come with private bathrooms, a steward, kimonos and slippers.

A one-night journey will cost from £5,500 ($6,135) per person in the new suites, which are one step below the train’s most luxurious category — the Grand Suites — which come with private dining, heated floors and “free-flowing” champagne, according to the website.

A suite on the “Venice Simplon-Orient-Express.”

Belmond

Tickets for around half of the new suites have already been bought, and Grand Suites (about $9,600 per night) are almost sold out, Franklin said.

The ‘Nostalgie-Istanbul-Orient-Express’

A few years after Glatt put his train back on the rails, it was again left derelict.

Fast forward to 2015 and French rail company SNCF — which then owned the rights to the Orient Express name — commissioned researcher Arthur Mettetal to find the train.

“We had a beautiful brand, but no cars,” Guillaume de Saint Lager, now vice president of Orient Express at Accor, told CNBC. “We knew there was this complete train, but we didn’t know where it was.”

Using Google Maps and Google 3D, Mettetal located 17 of the original cars on the Poland-Belarus border.

Carriages from the “Nostalgie-Istanbul-Orient-Express,” found derelict on the Poland-Belarus border, are being restored by the French hotel group Accor.

Maxime d’Angeac | Martin Darzacq | Accor

The bar car on the “Nostalgie-Istanbul-Orient-Express” will feature a bar with a glass counter, a tribute to French designer Rene Lalique.

Maxime d’Angeac | Martin Darzacq | Accor

Much of the interior — including original marquetry, or decorated wood — was intact, said de Saint Lager.

A detailed restoration is now underway, with architect Maxime d’Angeac hired to design the interiors. His brief was to “have a kind of fantasy of what could be Art Deco,” d’Angeac told CNBC by phone. He said he had a significant collection of the train’s original drawings and models.

Original glass Lalique lamps, in the shape of a flower, will light the train’s corridors, while other original elements from the rediscovered train will also be incorporated, such as suitcase racks and door handles.

A corridor on the “Nostalgie-Istanbul-Orient-Express” features original glass Lalique flower lamps.

Maxime d’Angeac | Martin Darzacq | Accor

The bar car will feature call buttons for champagne and service, while the dining car will have a mirrored ceiling as well as a glass wall to the kitchen, so guests can see the chef.

Sleeping suites will feature leather walls, embroidered headboards and en suite marble bathrooms. De Saint Lager described it as a “cruise train,” where guests can alight at lesser-known places (routes and prices are yet to be announced).

Passengers will soon be able to stay at “Orient Express” hotels, too, the first of which will launch in Rome in 2024, according to Accor’s website.

The Orient Express ‘La Dolce Vita’

Accor has more plans to use the Orient Express name. It’s also developing six “La Dolce Vita” trains that will run through 14 regions in Italy as well as neighboring countries, with aims to have 10 Orient Express hotels by 2030.

A rendering of the “Orient Express La Dolce Vita,” which will connect Rome to cities like Paris, Istanbul and Split.

Dimorestudio | Accor

These trains will pay tribute to an era different from the Venice Simplon or the Nostalgie-Istanbul trains.

“La Dolce Vita” — which translates as “the sweet life” — refers to Federico Fellini’s 1960 movie, as well as to a sense of Italian glamour and pleasure. The trains are designed to embody “the Italian art of living and all its beautiful traditions,” according to an online post by interiors company Dimorestudio, which is working on the project.

The trains will have 18 suites, 12 deluxe cabins and an “honour suite.” Most will leave from Rome’s Termini station, where passengers will have access to a lounge before departure, and will travel around 16,000 kilometers (about 10,000 miles) of railway lines, with stops at lesser-known Italian destinations.

A rendering of a bedroom suite on the “Orient Express La Dolce Vita,” showing the train’s 1960s-style decor.

Dimorestudio | Accor

Along with the Orient Express La Minerva Hotel in Rome, Accor will also open the Orient Express Venice Hotel in 2024 in a restored palace. In addition, Accor has plans to launch an Orient Express hotel in Riyadh, Saudi Arabia.

Those trains are also set to be launched in 2024, according to a company representative.

— CNBC’s Monica Pitrelli contributed to this report.



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