Manager, CPFR Walmart and Target

Job title: Manager, CPFR Walmart and Target

Company: Coty

Job description: Position Title: Manager, CPFR Walmart and Target

Location: Calabasas, CA OR near the customer (remote)

Reports to: Sr. Mgr. Retail Hair Customer Service

Direct Reports: TBC

Scope / Brands: Retail portfolio for Walmart and Target.

About “Wella”

“Wella” is one of the world’s leading professional and retail hair companies. It is a beauty collective with a mission to enable consumers to look & feel like their true self. Its love brands, which include beauty icons such as Wella, Clairol, OPI, and ghd (all together “Wella”), are co-created by & designed for the beauty junkies of today & tomorrow. Following the signing of an agreement with global investment firm KKR for the divestiture of Coty’s Professional and Retail Hair businesses, “Wella” is on its way to become a fully independent, standalone company with its own management team and operational structures. At closing, our new company will have presence in over 100 countries and an estimated annual net revenue of $2.3Bn. “Wella” and its brands, are and will remain committed to a range of social causes as well as seeking to minimize its impact on the environment. For additional information about “Wella” please visit .

About Customer Service

Customer Service is the function that oversees customer orders, from the moment they are received from the customer, then following allocation and processing at the DC and until they are received by customers. Customer Service is a central stream for supply chain and is the face of the Company to our valued customers both before and after purchase.

The Role

This position is a critical link between the Customer Account and forecasting, replenishment, and financial analysis. The role will also be responsible for collaborating with the Key Account Managers and other internal teams for logistical planning, forecasting, weekly replenishment, planogram updates, and seasonal merchandising.

Key Responsibilities

In this role you will be responsible for:

  • Drive KPI’s: in-stock, fill rate, and on-time to meet the customers expectations
  • Provides analysis and insight with respect to sales trends, order trends with key inputs for forecasting needs
  • Trouble shoots and oversees:
  • Item set up / shipment / receiving issues
  • Holiday order writing / procedures
  • Item / Store inventory issues
  • Shipment execution / timing
  • Supplier performance measures
  • Input on replenishment system parameters
  • General seasonal planning / execution / item performance
  • End of season logic for discontinued skus: support of establishing and execution strategies
  • Inventory management: item / store overstocks, strategy planning, sales planning
  • Oversees accurate set up and execution of new items and planogram process
  • Manages relationship with on-site Demand Planner with focus on improving forecast accuracy
  • Acts as the internal contact for logistics, demand planning, production, and customer service
  • Collaborate with key stakeholders on seasonal and everyday replenishment, planning, shipments, and execution
  • Work with CPFR team, sales team, internal and external cross-functional partners to validate and refine future sales forecasted shipments, driving critical KPI’s (on-time, fillrate, and instock)
  • Responsible to execute and align customer supply chain replenishment strategies and tactics to meet the goals of both the customer and company
  • Provides supply chain and forecasting insights through analyzing data and translating various findings into actions, strategies, and tactics to improve on time, fill rate, and cost to serve
  • Improve the quality of decision making regarding customer service, forecast accuracy, inventory optimization, seasonal strategies, and strategic logistics and ordering efficiency improvements
  • The role serves as the analytical expert to internal partners, such as sales, customer logistics by providing recommendations and communication regarding order flow, planogram timing, shutdowns, and holiday strategies
  • Serves as the “voice of the customer” with internal associates to enhance the understanding of the customer perspective – translate the company perspective to the customer to improve customer perceptions and facilitate win-wins for both
  • Monitor the success and progress of submitted strategies to improve forecast accuracy, customer service, optimize inventory levels, promote seasonal performance, and achieve logistics efficiencies for both the customer.
  • Reporting of key metrics, new planogram updates, lost sales, inventory reviews, with specialized focus where needed
  • Identifies and communicates potential areas of opportunity, risks, and other pertinent trends
  • Build strong partnerships with customer and drive sales / ship results
  • Influence decision-makers up and down one or more levels
  • Demonstrate effective communication and negotiation skills
  • Devise and deliver persuasive presentations, based on data-driven insights and facts


  • Bachelor’s Degree or equivalent of 5+ years of related business experience in CPFR, Supply Chain, or Forecasting
  • Minimum of 3 years CPFR, Logistics, Forecasting, or Supply Chain Experience
  • Travel: Estimated 1-3 times per year
  • Retail experience with mass accounts is strongly preferred

We’d love to see candidates who have:

  • Advanced Microsoft Office Skills; demonstrated strong quantitative and analytical experience specific Excel, PowerPoint, Outlook
  • Power user of Retail Link with Inforem knowledge a plus
  • VMI experience is a plus
  • Solid analytical, communication, leadership skills required
  • Manage multiple priorities in a constant changing environment
  • Make quick decisions based on few facts
  • Build strong partnerships with customer and drive sales / ships while at the same time driving improved Service, Cost, and Cash
  • Be viewed as a leader amongst direct reports, peers, and Sr. Leadership
  • Demonstrate ability to work in cross-functional teams
  • Self-starter taking ownership to seek out answers and key learnings independently
  • Must be a “problem solver” with Supply Chain knowledge


We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at:

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English – Please click on this to review the Notification of Equal Opportunity Rights poster

Español – Por favor, haga un en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo

Expected salary:

Location: Los Angeles, CA

Job date: Thu, 02 Sep 2021 22:26:10 GMT

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